Satisfied or Refunded

At RimoShop.com, your satisfaction is our priority. We want you to be happy with your purchase. If for any reason you are not completely satisfied, we offer a straightforward and hassle-free return and refund process. Please review the details of our Satisfied or Refunded Policy below.

1. Eligibility for Returns

To qualify for a return and refund, the following conditions must be met:

  • Timeframe: You must request a return within 30 days of the delivery date.
  • Condition: The item must be unused, in its original packaging, and in the same condition that you received it.
  • Proof of Purchase: You must provide a receipt or proof of purchase to initiate the return process.

2. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Perishable goods (such as food, flowers, or plants).
  • Personalized or custom-made items.
  • Intimate or sanitary products.
  • Gift cards.
  • Downloadable software or digital products.
  • Items on clearance or sale (unless they are defective or damaged).

3. How to Request a Return

To request a return, follow these steps:

  1. Contact Us: Email our customer service team at support@rimoshop.com with your order number, a description of the item, and the reason for the return.
  2. Receive Return Instructions: Our team will review your request and provide you with detailed instructions on how to return the item.
  3. Ship the Item: Pack the item securely and ship it back to the address provided. You are responsible for the return shipping costs unless the item was damaged or defective upon receipt.

4. Inspection and Refund Process

Once we receive your returned item, we will:

  • Inspect the Item: Check the condition of the item to ensure it meets our return criteria.
  • Notify You: Send you an email to confirm that we have received your returned item and the status of your refund.
  • Process the Refund: If your return is approved, we will process your refund to your original method of payment within 7-10 business days. Depending on your payment provider, it may take additional time for the refund to reflect in your account.

5. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return process outlined above and place a new order for the desired item. We handle exchanges as separate transactions to ensure timely processing.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at support@rimoshop.com. Provide your order number, a description of the damage or defect, and include photos if possible. We will arrange for a replacement or full refund at no additional cost to you.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check Your Account: Verify with your bank or credit card company as refunds may take some time to post.
  2. Contact Your Bank: Sometimes there are processing delays before a refund is officially posted.
  3. Contact Us: If you have completed the above steps and still have not received your refund, email us at support@rimoshop.com, and we will assist you further.

8. Contact Us

For any questions or concerns regarding our Satisfied or Refunded Policy, please reach out to our customer service team at support@rimoshop.com. We are here to help and ensure your shopping experience with RimoShop.com is exceptional.