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Frequently Asked Questions
Why is the machine I received wet? Is this a used product?
Rest assured that we test every unit underwater before packaging to ensure it works properly before delivery. Therefore, it is normal for the machine to be slightly damp or have water stains.
Unable to register and log in to the app?
1. Check your network connection.
2. Check the error message displayed by the app. If it says you have already registered, try logging in directly. If it says the password is incorrect, try resetting your password.
How effective is it at cleaning up microscopic debris?
It can filter out sand well because it has a 180um & HEPA filter that can intercept most of the garbage.
After registering, unable to find the device?
1. Check if your phone's Bluetooth is turned on.
2. Check if the app has the correct permissions. Go to Settings->WYBOT->Bluetooth
3. Check if the device is powered on.
4. Try with another phone.
How long does the bottle last?
The soap bottle holds 3.5 oz / 100ml and lasts up to20 minutes whilst constantly on. This equals 2-3 sessions on average.
Does it work with medicated shampoo?
It works withany type of shampoo!Whether you use regular or medicated shampoo, it won't affect the performance of the Jet.